CPC - Trying our Best Under Difficult Circumstances
To all our valued customers
Trying our best under difficult circumstances
We do not wish to add to the cliché words being used in these extraordinary historic times, but we wanted to share with you some of our current frustrations as we have tried to maintain some level of service.
Complete Pool Controls Ltd has remained ‘open for business’, following governmental guidelines which has led to inevitably reduced hours due to ‘self-distancing’ shift systems, but we have also found that the supply chain has been less reliable than usual at times.
All this has manifested itself with some serious operational issues summarized below.
- Our furloughing of vulnerable staff and the introduction of a self-distancing shift system have reduced our warehouse hours by between 120 – 160 hours per week.
- Some of our key packaging and label suppliers were closed for a month, although pleasingly have now returned to work in May.
- Our suppliers in the Far East have reduced labour and therefore are readily supplying ‘bulk’ material on a 4 week extended lead times and reluctantly supplying packaged materials on a 12 week extended lead time. This has meant that key products like Dichlor, Trichlor and Bromine Tablets are being packed by the warehouse staff from bulk into smaller containers.
Due to the circumstances listed above, we would like to apologise to all our customers for and delays they may be currently experiencing and that our service levels are not to our expected usual high standard.
I assure you we are working very hard to provide you with the best possible service while maintaining our employees safety and within government guidelines at the present time but sometimes it does feel as though we are ‘chasing our tails’ and we appreciate your PATIENCE AND UNDERSTANDING in these trying and unprecedented times. (I promise you we are trying very hard).