PLEASE READ THESE TERMS AND
CONDITIONS CAREFULLY BEFORE USING THIS SITE
use of our website, cpc-chemicals.co.uk (our site).
Use of our site includes accessing or browsing our site.
carefully before you start to use our site, as these will apply to your use of
our site. We recommend that you print a copy of them for future reference.
By using our site, you confirm that
If you do not agree to these terms of
use, you must not use our site.
Other applicable terms
additional terms, which also apply to your use of our site:
(cpc-chemicals.co.uk/privacy), which sets out the terms on which we
process any personal data we collect from you, or that you provide to us.
By using our site, you consent to such processing, and you warrant that
all data provided by you is accurate.
- Our acceptable use policy
(cpc-chemicals.co.uk/acceptable-use-policy), which sets out the permitted
uses and prohibited uses of our site. When using our site, you must comply
with this acceptable use policy.
(cpc-chemicals.co.uk/cookie-policy), which sets out information about the
cookies on our site.
- If you purchase goods or services from us,
then our Terms and Conditions of Sale and Service will apply and these
will be provided to you as part of the ordering process.
Information about us
cpc-chemicals.co.uk are sites operated by Complete Pool Controls Ltd. (we or us).
We are registered in England and Wales under registered number 05956913 and
have our registered office at Kingscott Dix, Malvern View Business Park, Stella
Way, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 7DQ. Our main trading
address is Complete Pool Controls Ltd., Unit 2 The Park, Stoke Orchard, Bishops
Cleeve, Gloucestershire, GL52 7RS. Our VAT number is 891 485 483.
Changes to these terms
any time by amending this page.
Please check this page every time you
wish to use our site to take notice of any changes we make to ensure you
understand the terms that apply at that time, as they are binding on you.
Changes to our site
We may update our site from time to
time, and may change the content at any time. However, please note that any of
the content on our site may be out of date at any given time, and we are under
no obligation to update it.
We do not guarantee that our site, or
any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of
We do not guarantee that our site, or
any content on it, will always be available or be uninterrupted. Access to our
site is permitted on a temporary basis only. We may suspend, withdraw,
discontinue or change all or any part of our site without notice. We will not
be liable to you if for any reason our site is unavailable at any time or for
You are responsible for making all
arrangements necessary for you to have access to our site.
You are also responsible for ensuring
that all persons who access our site through your internet connection are aware
comply with them.
Our site is directed to people
residing in the United Kingdom. We do not represent that content available on
or through our site is appropriate or available in other locations. We may
limit the availability of our site or any service or product described on our
site to any person or geographic area at any time. If you choose to access our
site from outside the United Kingdom, you do so at your own risk.
MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided
with, a user identification code, password or any other piece of information as
part of our security procedures, you must treat such information as
confidential. You must not disclose it to any third party.
We have the right to disable any user
identification code or password, whether chosen by you or allocated by us, at
any time, if in our reasonable opinion you have failed to comply with any of
If you know or suspect that anyone
other than you knows your user identification code or password, you must
promptly notify us at email@example.com.
Intellectual property rights
We are the owner or the licensee (as
the case may be) of all intellectual property rights in our site, and in the
material published on it. Those works are protected by copyright laws and
treaties around the world. All such rights are reserved.
You may print off one copy, and may
download extracts, of any page(s) from our site for your personal use, and you
may draw the attention of others within your organisation to content posted on
You must not modify the paper or
digital copies of any materials you have printed off or downloaded in any way,
and you must not use any illustrations, photographs, video or audio sequences
or any graphics separately from any accompanying text.
Our status (and that of any
identified contributors) as the authors of content on our site must always be
You must not use any part of the
content on our site for commercial purposes without obtaining a licence to do
so from us or our licensors (as applicable).
If you print off, copy or download
site will cease immediately and you must, at our option, return or destroy any
copies of the materials you have made.
No reliance on information
The content on our site is provided
for general information only. It is not intended to amount to advice on which
you should rely. You must obtain professional or specialist advice before taking,
or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts
to update the information on our site, we make no representations, warranties
or guarantees, whether express or implied, that the content on our site is
accurate, complete or up-to-date.
Limitation of our liability
excludes or limits our liability for death or personal injury arising from our
negligence, or our fraud or fraudulent misrepresentation, or any other liability
that cannot be excluded or limited by English law.
To the extent permitted by law, we
exclude all conditions, warranties, representations or other terms which may
apply to our site or any content on it, whether express or implied.
We will not be liable to any user for
any loss or damage, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, even if foreseeable, arising under or in
- use of, or inability to use, our site; or
If you are a business user, please
note that in particular, we will not be liable for:
- use of or reliance on any content displayed on
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or
If you are a consumer user, please
note that we only provide our site for domestic and private use. You agree not
to use our site for any commercial or business purposes, and we have no
liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
- any indirect or consequential loss or damage.
We will not be liable for any loss or
damage caused by a virus, distributed denial-of-service attack, or other
technologically harmful material that may infect your computer equipment,
computer programs, data or other proprietary material due to your use of our
site or to your downloading of any content on it, or on any website linked to
We assume no responsibility for the
content of websites linked on our site. Such links should not be interpreted as
endorsement by us of those linked websites. We will not be liable for any loss
or damage that may arise from your use of them.
We do not guarantee that our site
will be secure or free from bugs or viruses.
You are responsible for configuring
your information technology, computer programmes and platform in order to
access our site. You should use your own virus protection software.
You must not misuse our site by
knowingly introducing viruses, Trojans, worms, logic bombs or other material
which is malicious or technologically harmful. You must not attempt to gain
unauthorised access to our site, the server on which our site is stored, or any
server, computer or database connected to our site. You must not attack our
site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the
Computer Misuse Act 1990. We will report any such breach to the relevant law
enforcement authorities, and we will co-operate with those authorities by
disclosing your identity to them. In the event of such a breach, your right to
use our site will cease immediately.
Linking to our site
You may link to our home page,
provided you do so in a way that is fair and legal and does not damage our
reputation or take advantage of it.
You must not establish a link in such
a way as to suggest any form of association, approval or endorsement on our
part where none exists.
You must not establish a link to our
site in any website that is not owned by you.
Our site must not be framed on any
other site, nor may you create a link to any part of our site other than the
We reserve the right to withdraw
linking permission without notice.
The website in which you are linking
must comply in all respects with the content standards set out in our
acceptable use policy, cpc-chemicals.co.uk/acceptable-use-policy.
If you wish to make any use of
content on our site other than that set out above, please contact
Third party links and resources in our site
Where our site contains links to
other sites and resources provided by third parties, these links are provided
for your information only.
We have no control over the contents
of those sites or resources.
If you are a consumer, please note
English law. You and we both agree that the courts of England and Wales will
have non-exclusive jurisdiction. However, if you are a resident of Northern
Ireland you may also bring proceedings in Northern Ireland, and if you are
resident of Scotland, you may also bring proceedings in Scotland.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your product is services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.